Paid for shipping but also paid $36 in customs. $160 was not worth the 3 small bundles that were shipped to me. Yes, it was listed on the website as a general message, but I did not expect to pay another $36 on top of the $120 I spent on the hair.
Thank you for your feedback and for bringing these concerns to our attention. We appreciate you taking the time to share your experience.
Order Accuracy
To ensure clarity, we'd like to gently clarify that the total purchase amount on our website was $115 ($90 for hair + $25 shipping), not $160. We believe it's important for reviews to accurately reflect the transaction details for the benefit of all readers.
Customs Fees
We understand that unexpected customs fees can be frustrating, and we sincerely sympathize with your experience. As stated on every product page, orders may be subject to duties or import charges determined by the receiving country. These fees are not collected by us, and we are unable to cover or reimburse them. While we understand this is disappointing, it is unfortunately a factor outside of our control.
Product Information
Regarding the bundle size, all grammage and measurements for our braiding extensions are clearly listed on our website to guide customers toward making an informed decision. For the Anti-Itch Marley Hair in black (30 inches) that you purchased, each bundle weighs 60g, with the recommended amount for a full head being 9–10 packs. This information is clearly stated under the Length variation on the product page. You purchased 3 packs, which is below the recommended quantity for a full or light install. Our guidance is provided transparently to help customers achieve their desired look, not to encourage over-purchasing.
All of our braiding extensions are handmade, made-to-order, and specifically designed for individuals with scalp sensitivity. They are intentionally crafted to be lightweight, clean, and comfortable throughout the entire braiding process and wear time.
Customer Service
As for customer service, your concerns were addressed promptly and professionally. We responded to your inquiries, answered your questions, and directed you to where the customs notice is clearly stated on our site. We handled the situation in accordance with our policies and with respect for your time.
We stand by our transparency, our craftsmanship, and the integrity of how we serve our customers. We genuinely value your business and hope you'll consider us again in the future. If you have any further questions, please don't hesitate to reach out.
First time buyer and I have and will be ordering again.
The hair is really soft and was easy to install. My hairdresser was very impressed with the quality and feel of the hair. I have a very sensitive scalp, but the hair has not irritated my scalp at all.
I have had so many compliments on the hair!
Thank you so much for this thoughtful review Tash. We truly appreciate you taking the time to share your experience.
We’re especially glad to hear that the hair was soft, easy to install, and completely itch-free for your sensitive scalp, that’s exactly what we design our products to deliver. Knowing that your hairdresser was impressed and that you’ve received so many compliments tells us we’re hitting the quality benchmark we refuse to compromise on.
Your trust as a first-time buyer means a lot to us, and we don’t take your decision to order again lightly. We look forward to serving you many more times and continuing to exceed your expectations.
I’m so happy with this hair! The install was smooth The hair is perfect, soft, and lightweight. I’ve gotten so many compliments already. Definitely ordering again!”
I’m so happy with this hair. The 33/27 blend came out perfect.