FAQ

Got more questions? Chat with us or send an email to support@tresbellehairbrand.com

ABOUT HAIR

What is hypoallergenic/anti-itch braiding hair?


Hypoallergenic braiding hair is designed for people with sensitive scalps or those prone to irritation. Unlike regular synthetic options, it’s made with gentler materials and processed without harsh chemicals, helping to reduce itching, discomfort, and allergic reactions while still delivering a durable, beautiful style. At Tres Belle Hair, this is the standard we build every strand around, so you can enjoy protective styles without the usual irritation.

What causes itching from braiding hair?


Most conventional braiding hair is coated with alkaline chemicals and synthetic dyes during manufacturing. These coatings are the #1 cause of scalp itching, rashes, and allergic reactions. Our hair is made without those harsh coatings — so your scalp stays comfortable from day one.

Is your braiding hair safe for sensitive scalps?

Yes. Our hair is specifically designed for people with scalp sensitivities, eczema, or allergies. It is itch-free and gives you peace of mind that your scalp and skin will be safe after your braids are installed.

Is your braiding hair synthetic or human hair?


Our braiding hair is crafted from premium synthetic fibers, carefully engineered to be hypoallergenic and gentle on even the most sensitive scalps. It is completely free from toxic chemicals, heavy metals, and harsh surface coatings, so you get a cleaner, safer braiding experience without compromising on quality. With Tres Belle Hair, you enjoy the perfect balance of purity, durability, and versatility, giving you the beauty of long-lasting styles with the comfort your scalp deserves.

Do I need to wash your braiding hair before using it?


Our hypoallergenic braiding hair is designed for convenience as well as comfort. It comes ready to use straight out of the pack, so there is no need for time-consuming rinsing or the apple cider vinegar (ACV) prep method before installation. This means you save time, reduce prep work, and can go straight into styling with clean, scalp-friendly hair that’s ready when you are.

STYLING

Can I use this hair for knotless braids?

Yes, our pre-stretched options, french curl, bone straight and loose culrs are perfect for knotless braids and other protective styles.

Is the hair pre-stretched and pre-sectioned?

Yes, many of our products come pre-stretched for faster, easier installation.

Can I use it for Marley twists, spring twists, or crochet styles?

Yes, we offer textured options suitable for Marley twists, spring twists, crochet, and more.

Can the hair be reused?

Yes, with proper care, the hair can be reused for multiple installations.

Does the hair tangle or shed?

Our hair is designed to minimize tangling and shedding when properly installed and maintained.

Do you have options for people experiencing hair loss or thinning hair?

Yes. We offer lightweight, scalp-friendly braiding hair as well as crochet styles, which are a great option for reducing tension on the scalp. These options are designed to provide a more comfortable experience for those with thinning edges or sensitive areas.

Is your French curl hair anti-itch?


Yes, our French curl hair like every hair we produce is specially treated to eliminate irritation commonly caused by standard synthetic braiding hair.

Does French curl hair tangle easily?

Like all curly textures, it can tangle if not maintained. However, our fibers are designed to reduce tangling. Light mousse and gentle finger detangling will help keep curls defined.


How long does French curl hair last?

With proper care, styles can last 3 to 6 weeks, depending on maintenance and lifestyle.




Can I reuse French curl braiding hair?

Yes you can. But use to the curly ends, reuse is limited to a single box braid style. However, careful removal and maintenance can allow for light reuse.



What products should I use to maintain the curls?

Use a lightweight mousse, leave-in conditioner, or curl refresher. Avoid heavy oils that can weigh the curls down.




COLORS AND CUSTOMIZATION

What colors does your braiding hair come in?

We offer a vast color range including natural blacks and browns, vibrant fashion colors, ombre blends, and two-tone options. Because our hair is made to order, we can accommodate a wide variety of shades. Browse our full color collection

Can I order a custom or specific color?

Yes! Since all our hair is made to order, we offer custom colors too. In the desired product page just used the custom color variation and input your desired color in the text box.

Do you offer ombre or multi-toned braiding hair?

Absolutely. We at this time offer only ombre options across our range. Check our color collection for the latest available shades or use the custom varaition and tell us what you want.

MADE TO ORDER PROCESS

What does "made to order" mean?

It means your hair is freshly handcrafted specifically for your order.
not mass-produced and sitting on a shelf. This ensures you receive the
highest quality product every time, with no compromise on freshness or
fiber integrity.

How long will it take to receive my order?

Because each order is handmade and made to order, please allow [2 - 4 business days] for
production. You'll receive a tracking number as
soon as your order ships. For urgent orders, contact us to discuss rush
options.

Can I place a bulk or salon order?

Yes! We love working with professional stylists and salons. Contact us
directly at [email/link] to discuss bulk pricing and turnaround times.

SHIPPING

Do you ship worldwide?

Yes, we ship worldwide. Shipping times and costs vary by location and will be calculated at checkout.

What is your return policy?

Because our hair is made to order, we are unable to accept returns. However, if your order arrives damaged or incorrect,
contact us within 5 days and we'll make it right immediately.

Will I have to pay customs or import fees?

Depending on your country, customs duties or import taxes may apply. These are set by your local government and are not included in our shipping fee.