REFUND POLICY

Refund & Replacement Policy

At Tres Belle Hair, all products are handmade, made-to-order, and prepared specifically for each customer. Due to the hygienic nature of hair extensions and the customized production process, we do not offer refunds or returns.

However, if a customer receives a defective product or the wrong item due to an error on our part, we will replace the item at no additional cost.


Eligible Replacement Situations

We only offer free replacements for:

  • Defective hair products
  • Incorrect products sent by our team

Approved claims will receive a replacement product only or store credit. Monetary refunds are not issued.

Customers are not required to return the originally received hair in approved replacement cases.

To qualify, customers must contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photos/videos of the issue
  • Photos of the original packaging

Failure to provide sufficient evidence may result in denial of the claim.


Non-Refundable & Non-Replaceable Situations

The following situations do not qualify for refunds, replacements, charge back approvals, or store credit:

  • Used, worn, installed, brushed, cut, washed, altered, or chemically treated hair
  • Opened packaging or removed product bands/ties
  • Hair damaged due to improper handling, maintenance, styling, or installation
  • Mild color variations or shade differences caused by lighting, photography, screen settings, or monitor displays
  • Texture expectations based on personal preference
  • Minor variations in handmade products
  • Tangling, frizzing, shedding, or wear caused by improper care
  • Orders placed incorrectly by the customer, including wrong color, length, quantity, texture, or style selection
  • Incorrect shipping information entered by the customer
  • Packages delayed, lost, damaged, or mishandled by the shipping courier
  • Packages marked as delivered by the courier but later lost or stolen
  • Refused deliveries
  • Failure to pick up packages held by the courier
  • Customs delays, import duties, taxes, or border-related issues
  • Third-party forwarding addresses or reshipping services
  • Orders canceled after production or shipment preparation has started
  • Dissatisfaction after use or installation
  • Claims submitted without sufficient evidence
  • Requests made outside the claim window