REFUND POLICY
Refund & Replacement Policy
If you decide to cancel your order or order is cancelled by us ( due custom color not confirmed) , please note that we do not offer refunds. Instead, you'll receive store credit. This means you can use that credit for a future purchase at your convenience, giving you the flexibility to choose something you truly love.
Returns/Exchange
Due to the hygienic nature of hair extensions and our customized production process, we do not accept returns or exchanges.
However, if you receive a defective product or an incorrect item as a result of an error on our part, we will gladly replace it at no additional cost. In such cases, you will not be required to return the original item you received.
Eligible Replacement Situations
We only offer free replacements for:
- Defective hair products
- Incorrect products sent by our team
Products must still be in the original form/package recieved.
Approved claims will receive a replacement product only or store credit. Monetary refunds are not issued.
Customers are not required to return the originally received hair in approved replacement cases.
To qualify, customers must contact us within 48 hours of delivery and provide:
- Order number
- Clear photos/videos of the issue
- Photos of the original packaging
Failure to provide sufficient evidence may result in denial of the claim.
Non-Refundable & Non-Replaceable Situations
The following situations do not qualify for refunds, replacements, charge back approvals, or store credit:
- Used, worn, installed, brushed, cut, washed, altered, or chemically treated hair
- Opened packaging or removed product bands/ties
- Hair damaged due to improper handling, maintenance, styling, or installation
- Mild color variations or shade differences caused by lighting, photography, screen settings, or monitor displays
- Texture expectations based on personal preference
- Minor variations in handmade products
- Tangling, frizzing, shedding, or wear caused by improper care
- Orders placed incorrectly by the customer, including wrong color, length, quantity, texture, or style selection
- Incorrect shipping information entered by the customer
- Packages delayed, lost, damaged, or mishandled by the shipping courier
- Packages marked as delivered by the courier but later lost or stolen
- Refused deliveries
- Failure to pick up packages held by the courier
- Customs delays, import duties, taxes, or border-related issues
- Third-party forwarding addresses or reshipping services
- Orders canceled after production or shipment preparation has started
- Dissatisfaction after use or installation
- Claims submitted without sufficient evidence
- Requests made outside the claim window
Let customers speak for us
from 23 reviewsI absolutely love this braiding hair. High quality, lots of color options, easy to work with, doesn’t shed excessively, and is nontoxic to boot!
I absolutely love this braiding hair. Beautiful, lots of color options, easy to work with, doesn’t shed excessively, and nontoxic.
I bought 9 packs of pre-stretched braiding hair in the color Glimmer. I had it braided to vacation-length over my locs, and ended up using exactly 8.5 bundles for the style pictured. The color blend is unique because in certain lighting, my braids looked ice blue; other times it looked soft blue with hints of the other colors in the blend. That's a big indicator of how well-blended a bundle is. It came out better than I envisioned.
I got sooo many compliments, from install in the salon chair, to my job, airport, throughout my travels, and even 4 weeks later, when my natural locs were starting to frizz underneath, I still got compliments!! Blue is my favorite color and as y'all know, it's impossible to find fun colors or beautiful color blends without sacrificing quality or toxicity.
Now to be frank I live in the U.S. and the import duty taxes + shipping wasn't cheap (2026 current events 😬), but this company was extremely communicative, helpful, and transparent when I asked questions. And ngl, this hair being washable and reusable, easy on the hands and gorgeous makes it a worthy investment. I don't have to throw it out after 1 use or be afraid of hidden carcinogens and poison in my PROTECTIVE style!
This hair gave me no itch, didn't have to pre-ACV rinse, already came pre-stretched, and lasted a solid 4 weeks, which is the max time I can have a protective style in before taking it down to maintain the health of my locs. All in all, well worth the money and I will buy more from this brand in the future. Thank you!! 🙏🏽🙏🏽
Good quality hair for braiding
This is my second purchase from Tres Belle Hair and I continue to be impressed by the quality.
The hair is soft, manageable and looks amazing.
The hair truly is anti-itch and doesn't irritate my scalp at all. I will be purchasing again and again! 😊
First time buyer and I have and will be ordering again.
The hair is really soft and was easy to install. My hairdresser was very impressed with the quality and feel of the hair. I have a very sensitive scalp, but the hair has not irritated my scalp at all.
I have had so many compliments on the hair!
Amazing service, Purchased from this store so many time and her service is great
I’m so happy with this hair! The install was smooth The hair is perfect, soft, and lightweight. I’ve gotten so many compliments already. Definitely ordering again!
I’m so happy with this hair. The 33/27 blend came out perfect.
I love her hair and her service is amazing.
I love the texture of the hair!!! I used the French curl and it is soooo beautiful and my client loved it!!!
I purchased ur hair 2 yrs ago & just installed braids. Beautiful. Lots of complements.... I have given ur contact to 2 people so far. Keep up the great work.
The colors are vibrant and the quality is top notch. Wish I knew about the duty tax ahead of time, but will definitely order again.
These are amazing locs!! The color is vibrant and they are amazing quality. I wish I would have known that I had to pay duty taxes beforehand I would have set up an account to be charged automatically. Would definitely buy again.
Well, I've used mine thrice and trust me like I always said, heads must turn to look at it and they begin to ask what hair it is...It's long lasting, beautiful and affordable. Trust me you can never go wrong with tres belle hairs... 😘 Get yours and thankme later ..😚