REFUND POLICY

Refund & Replacement Policy

If you decide to cancel your order or order is cancelled by us ( due custom color not confirmed) , please note that we do not offer refunds. Instead, you'll receive store credit. This means you can use that credit for a future purchase at your convenience, giving you the flexibility to choose something you truly love.

Returns/Exchange

Due to the hygienic nature of hair extensions and our customized production process, we do not accept returns or exchanges.

However, if you receive a defective product or an incorrect item as a result of an error on our part, we will gladly replace it at no additional cost. In such cases, you will not be required to return the original item you received.


Eligible Replacement Situations

We only offer free replacements for:

  • Defective hair products
  • Incorrect products sent by our team

Products must still be in the original form/package recieved.

Approved claims will receive a replacement product only or store credit. Monetary refunds are not issued.

Customers are not required to return the originally received hair in approved replacement cases.

To qualify, customers must contact us within 48 hours of delivery and provide:

  • Order number
  • Clear photos/videos of the issue
  • Photos of the original packaging

Failure to provide sufficient evidence may result in denial of the claim.


Non-Refundable & Non-Replaceable Situations

The following situations do not qualify for refunds, replacements, charge back approvals, or store credit:

  • Used, worn, installed, brushed, cut, washed, altered, or chemically treated hair
  • Opened packaging or removed product bands/ties
  • Hair damaged due to improper handling, maintenance, styling, or installation
  • Mild color variations or shade differences caused by lighting, photography, screen settings, or monitor displays
  • Texture expectations based on personal preference
  • Minor variations in handmade products
  • Tangling, frizzing, shedding, or wear caused by improper care
  • Orders placed incorrectly by the customer, including wrong color, length, quantity, texture, or style selection
  • Incorrect shipping information entered by the customer
  • Packages delayed, lost, damaged, or mishandled by the shipping courier
  • Packages marked as delivered by the courier but later lost or stolen
  • Refused deliveries
  • Failure to pick up packages held by the courier
  • Customs delays, import duties, taxes, or border-related issues
  • Third-party forwarding addresses or reshipping services
  • Orders canceled after production or shipment preparation has started
  • Dissatisfaction after use or installation
  • Claims submitted without sufficient evidence
  • Requests made outside the claim window